They can also put your browser on full screen and display pop-up messages that won't go away, essentially locking your browser. These fake error messages aim to trick you into calling an indicated technical support hotline. Note that Microsoft error and warning messages never include phone numbers. For more information, view known tech support scam numbers and popular web scams. Share and implement the general tips on how to prevent malware infection.
Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to fix your computer. Download software only from official vendor websites or the Microsoft Store.
Use Microsoft Edge when browsing the internet. Furthermore, Microsoft Edge can stop pop-up dialogue loops used by these sites. Enable Microsoft Defender Antivirus in Windows It detects and removes known support scam malware.
Uninstall applications that scammers asked to be install. Yes No. Sorry this didn't help. Thanks for your feedback. Help Microsoft stop cybercriminals by reporting information about your phone scam. In the United Kingdom, you can report fraud as well as unsolicited calls.
Was this reply helpful? They would call back every day even though we: 1. Were deliberately rude to them in the most uncertain terms. Told them that we knew that they were criminals and we would never buy anything from them.
Told them that we would pass their information along to the police. They never gave up calling us even after all that abuse. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
Once they've gained your trust, they might ask for your user name and password or direct you to a legitimate website to install software that will let them access your computer to fix it. If you install the software and provide credentials, your computer and your personal information are vulnerable. Although law enforcement can trace phone numbers, cybercriminals often use disposable mobile phones, spoofed caller ID, or stolen mobile phone numbers. Treat all unsolicited phone calls with skepticism.
Don't provide any personal information. Warning: If you receive an unsolicited call from someone claiming to be from Microsoft Support, hang up. We do not make these kinds of calls. Tech support scam websites make you believe that you have a problem with your PC. You may be redirected to these websites automatically by malicious ads found in dubious sites, such as download locations for pirated software, videos, or music.
These websites may use a fake blue-screen or other system error, or a fake Windows activation dialog box to convince you that there's a problem with your PC that needs fixing. All these techniques are meant to persuade you to call the specified tech support number.
In contrast, the real error messages in Windows never ask you to call a tech support number. Some tech support scams may also come in the form of malware.
When run, this malware may display fake error notifications about your computer or software, similar to tech support scam websites. However, because they are installed on your computer, criminals will likely use them to perform other malicious actions, such as to steal data or install other malware. Scammers may also use other ways to reach you, such as email, text messages, or chat.
These messages may resemble phishing emails; however, instead of pointing to phishing sites designed to steal credentials, the links lead to tech support scam websites. This listing might help you recognize and avoid tech support scam phone calls. It's not a comprehensive list, just a sample of numbers that have been used by scammers in the past.
Tech support scams adapt and persist in , per new Microsoft research. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue.
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